Worst experience we have ever had with Alibaba, it wasted our time and money. The seller seemed nice at first, but they did not finish aligning the design well, it was crooked, not centered, and when it seemed to be right, they have made the production and sent it to us. When we received the mugs, they were very disappointing because they had very bad printing quality, the pink parts had lines, the design had a slightly pink background, the boxes were broken. In short, we cannot sell these mugs with such poor quality, all mugs are defective and the seller refused to give us a full refund, so in addition to wasting our time, he also wasted our money. Please run away from this seller, he is not professional at all and the quality of his products are very bad.
Reactie van leverancier:
Hi Adan,
Sorry for the unhappy experience.
We have produced and adjusted the sample more than 10 times for free. And we offer the sample picture and videos before bulk production. Before shipment, We have confirmed the details again and again. So sad that we can't reach your standard. We will reflect on ourselves and continue to work hard to enhance our services. Thanks
10 May 2024